Contact Us
Get in touch
Questions about an order, a return, or which fragrance to pick? Send us a message using the form below, or email us directly. We answer every message, usually within one business day.
If your question is about an existing order, include your order number. It lets us answer properly in one reply instead of asking you for it first.
Support hours
Monday to Friday, 9am to 5pm Mountain Time, excluding US public holidays. Messages sent outside these hours are answered the next business day.
Before you write, this might be faster
- Where is my order? Your confirmation email has a tracking link. Tracking can take 24 hours to show its first scan. See our shipping page.
- I want to return something. 30 days on unopened items. Start it on our returns page.
- Why are your prices lower? Answered in full on how we price.
- Something else? Our FAQ covers storage, longevity, sensitive skin and payment questions.
Business address
eTechFlow LLC
18121 E Hampden Ave, Unit C
Aurora, Colorado 80013
United States
This is our registered address for correspondence only. It is not a returns address and it is not open to the public. Please email us first to start a return, and we will send you the correct address to ship to.