30 day returns, no interrogation
If it is not right, send it back. You have 30 days from delivery and we do not ask you to justify yourself.
What can be returned
- Unopened items in their original sealed packaging, within 30 days of delivery
- Any item that arrives damaged, faulty or not as described, regardless of whether it has been opened
What cannot be returned
- Fragrance or skincare that has been opened or used, unless it is faulty. This is a hygiene requirement and it applies across the industry.
- Items returned more than 30 days after delivery
How to start a return
- Email support@lexuswell.com with your order number and which items you are returning.
- We reply within one business day with a return address and instructions.
- Pack the item securely in its original packaging and ship it back.
- Once it arrives, we inspect and refund within 3 to 5 business days.
Return shipping costs
If the item is faulty, damaged or we sent the wrong thing, we cover return shipping in full. If you simply changed your mind, return shipping is yours to arrange and pay for.
Refunds
Refunds go back to your original payment method. Your bank typically takes a further 3 to 10 business days to show it, which is outside our control. Original shipping charges are refunded only where the return is our fault.
Exchanges
We do not process direct exchanges. Return the original for a refund and place a new order, which is faster than waiting on an exchange.
Order cancellations
Email us as soon as possible. If the order has not shipped we will cancel and refund it immediately. Once it has shipped it becomes a return.