Refund policy

Returns and Refunds

You have 30 days from the day your order is delivered to return it.

What can be returned

• Unopened items in original sealed packaging, within 30 days of delivery.
• Any item that arrives damaged, faulty or not as described, whether opened or not.

What cannot be returned

                                           

• Opened or used fragrance and skincare, unless faulty. This is a hygiene  requirement and applies a
• Items returned more than 30 days after delivery.
                   

                                                                             

Starting a return

Email support@lexuswell.com with your order number and the items you wish to return. We reply withireturn address andinstructions. Pack the item securely in its original packaging and send it back. Once it arrives we in 3 to 5 businessdays.

Return shipping

If the item is faulty,cover return shipping infull. If you changed your mind, return shipping is your responsibility.

Refunds

Refunds are issued to d. Your bank typicallytakes a further 3 to 10 business days to display the credit, which is outside our control. Original shi only where the return isour fault.

Exchanges

We do not process direriginal for a refund andplace a new order.

Cancellations

Contact us as soon as  not shipped we cancel andrefund immediately. Once shipped, it is treated as a return.

Damaged on arrival

Photograph the box and further and email uswithin 48 hours. We will replace the item or refund you in full.

Questions about a return: support@lexuswell.com