Contact information
Contact Information
Lexuswell is operated by eTechFlow LLC. If you need to reach us about an order, a return, a product question or anything else, the details below are the fastest routes.
support@lexuswell.com
This is the best way to reach us and it is monitored every business day. We reply to every message, usually within one business day. Include your order number if your question is about an existing order, as it lets us answer in one reply rather than three.
Support hours
Monday to Friday, 9am to 5pm Mountain Time, excluding US public holidays.
Messages sent outside these hours are answered on the next business day.
Registered business address
eTechFlow LLC
18121 E Hampden Ave, Unit C
Aurora, Colorado 80013
United States
This is our registered business address for correspondence. It is not a returns address and it is not open to the public. Please do not send returns here. Email support@lexuswell.com first and we will give you the correct return address, as detailed in our Refund Policy.
Returns
All returns must be authorised before they are sent. Start a return by emailing support@lexuswell.com with your order number. Full details are in our Refund Policy.
Order and delivery queries
For anything relating to tracking, delayed parcels or damaged deliveries, email support@lexuswell.com with your order number. Our Shipping Policy sets out timeframes and what to do if a parcel is lost or arrives damaged.
Privacy and data requests
To request a copy of the personal data we hold about you, to correct it, or to ask us to delete it, email support@lexuswell.com with the subject line "Data request". Our Privacy Policy explains what we collect and why.